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Q How can I get the latest product catalog?
A Please download in the "Download" section of our official website; Or please contact your account manager for the latest product catalog!
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Q May I visit your company?
A Of course. We would like to welcome all our customers. Welcome to contact us to make an appointment and confirm the schedule!
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Q I don't know how to install the product?
A Please don't worry. Installation instructions are usually included in the product package. If you still can't install, please contact us in time, we will provide additional installation video or online installation instructions.
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Q Do you provide the warranty ?
A Yes. We believe that product quality is the most importance. We will control the quality in both raw materials and production process. Also, after delivery, we will additionally provide a free warranty period of at least 2 years, so that our customers can use our products with confidence.
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Q How long will the cargos take for delivery?
A It will take us around 10-20 days to finish all the production Or by negotiation.
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Q What is your terms of payment ?
A We can accept T/T payment or the LC at sight payment.
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Q If I have special require on color and LOGO can you do that ?
A We can customize the color or LOGO according to your requirements (have MOQ requirement).
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Q If I need one sample do I need to paid for it and how long will I get the sample ?
A We will have the sample ready within 5 days after confirmation and payment of the sample order and the sample fee will be refunded to you once the official order quantity reaches a 40HQ (or the same quantity as 40HQ).
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Q Do you have MOQ ?
A Most of our products have no MOQ or only a small MOQ requirement, but if the quantity is too small, we can only offer EXW quotation.
